Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of ambivious.com and the services provided by Ambivious LLC (“we,” “us,” or “our”). By using our website or purchasing services, you agree to these Terms.

1. Services

We provide managed AI receptionist and lead-management services, which may include call answering, lead capture, qualification, appointment booking, text follow-up, and CRM and workflow automation, depending on the plan purchased. Features, integrations, and phone configurations depend on your plan and your existing systems. We do not guarantee compatibility with every phone provider, calendar, or software platform.

2. Fees and billing

• Each plan includes a one-time setup fee and a recurring monthly fee.
• At signup, you pay the setup fee and your first month together.
• Monthly fees are billed automatically every 30 days to your payment method on file until cancelled.
• Setup fees are non-refundable once implementation has begun.
• Unusually high call volume, messaging usage, premium integrations, or third-party service usage may result in additional charges, which will be disclosed before they are incurred whenever practicable.
• Applicable sales tax and other required taxes, if any, are added based on your location and the services purchased.

3. Term and cancellation

No long-term contract is required. You may cancel by emailing admin@ambivious.com
(904) 853-3354 before your next billing cycle to avoid the next monthly service charge. Charges already billed are not refunded. You may upgrade at any time; downgrades take effect at the start of your next billing cycle, and additional setup fees may apply if a change requires significant new configuration or integration work.

4. Your responsibilities

• Provide accurate information about your business, services, hours, and policies, and review and approve the answers the system gives.
• Tell us promptly when information changes.
• Obtain any consents required by law for communications sent on your behalf, including text messages to your customers.
• Comply with laws that apply to your business and your communications, including call recording and telemarketing laws.

5. AI limitations

AI systems can make mistakes, misunderstand callers, or provide incomplete information. Our services are not an emergency service and are not a substitute for 911. We do not guarantee any particular number of calls answered, leads captured, appointments booked, or revenue.

6. Data

We process caller information on your behalf as described in our Privacy Policy.

7. Health information

Unless we have signed a separate written agreement covering protected health information, you agree not to use the services to collect or transmit protected health information.

8. Acceptable use

You may not use our services for unlawful, deceptive, or abusive purposes, including unsolicited messages without proper consent.

9. Disclaimers

Except as expressly stated, services are provided “as is” and “as available.” We disclaim implied warranties to the extent permitted by law.

10. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to the services is limited to the fees you paid us in the twelve (12) months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.

11. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

12. Text messaging

Ambivious LLC sends SMS messages to people who opt in. Service messages include responses to inquiries, consultation scheduling, appointment reminders, requested follow-up, and service updates. Promotional messages are sent only when you separately opt in to marketing texts.

You must be at least 18 years old to enroll in our SMS program. Consent is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Text STOP to opt out. You will receive one final confirmation message. Text HELP for help, email admin@ambivious.com, or call (904) 853-3354.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy and SMS Terms for more information.

13. Changes

We may update these Terms. Updated Terms will be posted on this page with a new effective date.

14. Contact

Ambivious LLC
1845 Town Center Boulevard, Fleming Island, FL 32003
admin@ambivious.com
(904) 853-3354